Sean Griffith: The compliance metrics are in. And they prove . . . nothing

Recently the CCO of a major financial institution was telling me how his principal regulators now insist upon seeing compliance metrics. The regulators demand quantitative evidence that the firm makes good on its commitment to compliance. So the firm produces a stack of documents -- “dashboards,” “heatmaps,” “scorecards,” “KRIs,” “KPIs,” and so on.

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